Legal

Terms & Conditions

By accessing uniteksolusi.com / uniteksolusi.id or using our services, you agree to the following terms and conditions.

Last updated: May 3, 2026

1. Acceptance of Terms

By accessing, viewing, or using this site and related services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions, together with our Privacy Policy. If you do not agree, please do not use our site or services.

2. Use of the Website

You may use this site for lawful purposes consistent with these terms. You may not:

  • Use the site for illegal or fraudulent purposes, or in any way that could damage the site or interfere with other users.
  • Attempt to access parts of the site not intended for you, or perform scanning, probing, or vulnerability testing without our written authorisation.
  • Send spam, malware, or other harmful content via our contact forms or communication channels.
  • Copy, scrape, or redistribute site content for commercial purposes without written permission.

3. Intellectual Property

All content on this site — including text, graphics, logos, icons, images, and code — is the property of Unitek Solusi or its licensors, and is protected by Indonesian copyright and intellectual property law.

The trademarks "Unitek Solusi", "Matadoo", "Matacart", "Matabumi", "Matamation", "Lappie & Co" and their derivatives belong to Unitek Solusi. Use without written permission is prohibited.

You may view, print, or download site content for personal, non-commercial use. For other uses, please contact us first.

4. Service Terms

Unitek Solusi provides a range of services, including ERP implementation, software development, hosting, technical support, and accounting consultancy. Each engagement is governed by a separate agreement (Statement of Work, contract, or similar document) that specifies scope, fees, schedule, and specific terms.

For subscription products, product-specific terms apply additionally, including:

  • Matadoo Cloud — Hosting service terms, support SLA, and payment policy are set out in the Matadoo Cloud Terms and Conditions document.
  • Matabumi (Fleet GPS) — Service terms, hardware terms, and subscription policy are set out in a separate agreement document.
  • Matacart (Webshop) — Bagisto hosting service terms, technical support, and customisation terms are set out in a separate agreement document.

In case of conflict, product-specific agreements prevail for the matters they cover; these general terms continue to apply to other matters.

5. Confidentiality

During and after the working relationship with a client, we maintain the confidentiality of all business information, operational data, financial data, and personal data we access. This confidentiality commitment is binding and indefinite.

Further details on personal data handling are set out in our Privacy Policy.

6. Disclaimers

Site content is provided "as is" for general information purposes. While we strive for accuracy and currency, we do not warrant the completeness, accuracy, or availability of the site at all times.

Third-party statistics or data (e.g. Gartner ERP failure rates) are presented for context and may change; the original source is the determining authority.

Links to third-party sites are provided for convenience; we are not responsible for the content or privacy practices of those sites.

7. Limitation of Liability

To the extent permitted by applicable law, Unitek Solusi shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this site, including loss of data, loss of profits, or business interruption.

We are not responsible for damages or data loss caused by factors outside our control (force majeure), such as natural disasters, war, sabotage, public network disruptions, or government authority actions.

For paid services, our total liability shall not exceed the fees you have paid for that service in the preceding 12 months, unless otherwise specified in a specific agreement.

8. Indemnification

You agree to indemnify and hold harmless Unitek Solusi, its directors, employees, and agents from any claim, damage, or expense (including reasonable legal fees) arising from your breach of these terms or your misuse of our site or services.

9. Changes to Terms

We may update these terms and conditions at any time. The current version is always available on this page, with the update date shown above. For material changes affecting active clients, we will notify by email at least 30 days in advance.

Continued use of the site or services after changes take effect constitutes your acceptance of the updated terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising will first be resolved through consultation; failing agreement, the dispute will be resolved at the District Court of Semarang.

11. Contact Us

For questions related to these terms and conditions: