Legal

Privacy Policy

We respect your privacy. This page explains what data we collect, how we use it, and your rights over that data.

Last updated: May 3, 2026

Unitek Solusi ("we", "us") is committed to protecting the privacy of visitors to uniteksolusi.com and uniteksolusi.id, clients using our services, and parties who interact with us via email, WhatsApp, or contact forms.

This policy is aligned with Indonesia's Law No. 27 of 2022 on Personal Data Protection (UU PDP).

1. Data We Collect

We collect only the data needed to respond to your requests and operate our services. The types of data we collect include:

  • Contact data you submit voluntarily — name, company, email address, phone/WhatsApp number, and messages you send through contact forms or other channels.
  • Client data — business information relevant to project implementation (organisational structure, business processes, operational data) that you explicitly provide during our engagement.
  • Technical and analytics data — IP address, browser type, device, pages visited, and referrer, collected via server logs and standard analytics tools to understand site usage.
  • Cookies — small files stored by your browser to maintain sessions, language preferences, and basic analytics. We do not use third-party advertising cookies.

2. How We Use Your Data

Your data is used for the following purposes only:

  • Responding to inquiries, consultation requests, and quote requests.
  • Providing and managing the services you engage us for (ERP implementation, technical support, hosting, accounting services, etc.).
  • Sending project-related communications, invoices, and operational notices related to your service.
  • Improving our website and services through aggregated, anonymous analytics.
  • Meeting legal and tax obligations in Indonesia.

We do not sell, rent, or trade your personal data to third parties.

3. Sharing Data with Third Parties

We share your data with third parties only in the following limited circumstances:

  • Infrastructure providers that help us deliver our services (cloud hosting, email, payment gateways). These parties are bound by confidentiality obligations and only process data per our instructions.
  • Legal authorities when required by applicable law, court order, or formal government request.
  • Business successors in the event of a merger, acquisition, or asset transfer, with the obligation to maintain equivalent protection.

4. Data Security

We apply reasonable technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes transmission encryption (HTTPS), role-based access restrictions, regular backups, and separation of production environments.

This confidentiality and security commitment is binding and continuous, including after the working relationship with a client ends.

5. Your Rights

Under UU PDP 2022, you have the following rights regarding your personal data:

  • Access and obtain a copy of the data we hold about you.
  • Correct inaccurate data or complete incomplete data.
  • Request deletion of your data, subject to legal obligations that require us to retain it.
  • Restrict or object to certain processing, particularly for marketing purposes.
  • Withdraw your consent at any time, where processing is based on consent.
  • File a complaint with the data protection authority if you believe your rights have been violated.

To exercise these rights, contact us through the details at the end of this page. We will respond within a reasonable time, typically within 30 working days.

6. Cookies

Our site uses minimal cookies: session cookies to maintain language preferences, security cookies (CSRF), and aggregated analytics. We do not use third-party tracking or advertising cookies.

You can disable cookies via your browser settings, although some site features may not function optimally.

7. Data Retention

We retain your data only for as long as needed for the collection purpose, or as required by law.

8. Policy Changes

We may update this policy from time to time to reflect changes in practice or legal requirements. The current version is always available on this page, with the update date shown above. Material changes will be communicated via email to active clients.

9. Contact Us

For questions, requests, or complaints related to this privacy policy, contact us: